Domain
Benchmarking library services and librarian’s skills for excellence in academic library services.
Capability descriptors. Academic Librarians can...
- Map out and then develop critical metrics and indicators for skills and services that reflect the goals, resources, and context of their libraries which are aligned to institutional goals.
- Delineate and continuously update the expected outcomes of library services for each stratum of the user community taking into account their perceived and actual knowledge needs.
- Integrate quality assurance processes to ensure that library services produce positive results which accurately relate to the expressed or noted expected outcomes of the library and institutional goals.
- Do SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis of internally generated data in comparison with peer institutions to benchmark library excellence.
- Work with relevant human resources sections to align performance indicators to globally or nationally accepted standards for excellent academic library services.